Frequently asked questions
Answers on pricing, review standards, delivery time, and support for Cloud Messaging Office products.
Clear billing
Success-based billing with tiered discounts.
Transparent review
Published standards and prechecks for signatures/templates.
Delivery assurance
Retries, backups, and health dashboards included.
Sending & review
If templates are rejected, we provide fixes; Category 5/SIM content can be pre-reviewed.
- Include variable notes to reduce rejection
- OTP templates should state purpose and validity
- High-tolerance routes available for sensitive content
Billing & pricing
SMS bills on successful delivery; domestic failures are refunded, and international bills on success only.
- Domestic SMS refund on failure
- International SMS billed per destination on success
- Volume and annual commits unlock discounts
Delivery & support
Receipts, logs, complaint handling, and ticket workflows keep delivery transparent. Failovers available on request.
- Receipts/logs exportable for debugging
- Complaints/opt-outs sync to blocklists
- Incidents answered within minutes
How fast are messages delivered?
China SMS is usually real-time; international depends on destination/carrier. Receipts and latency monitors are included.
Do failures get billed?
Domestic SMS is success-only billing with refunds on failure. International SMS also bills on success with transparent details.
Can I self-test?
Yes—signup grants test credits plus sample code and a console batch sender for quick validation.